Senior Ad Operations Specialist

The Manager, Ad Operations is responsible for leading the day-to-day execution of advertising operations across the company's entire digital advertising ecosystem, including Display, Online Video (OLV), Connected TV (CTV), and CTV Out-of-Home (CTV OOH). This role oversees programmatic implementations, technical integrations, inventory management, and platform administration while serving as the primary escalation point for operational issues.

The position works closely with Revenue Operations, Account Management, Technical Operations, Engineering, Product, and external demand and supply partners to ensure accurate execution, maximize revenue, and maintain platform stability. The Manager also supervises the Ad Operations Specialist(s) and is responsible for prioritizing workload, ensuring quality control, and driving operational efficiencies.

Responsibilities and Duties

Team Leadership & Workflow Management

• Manage the daily workload and priorities of the Ad Operations team

• Review work for accuracy and completeness before deployment

• Assign, prioritize, and monitor tickets through Monday.com

• Develop and maintain operational processes, documentation, and best practices

• Serve as the primary escalation point for technical and operational issues

Programmatic Operations

• Oversee implementation of programmatic supply and demand across Display, OLV, CTV, and CTV OOH inventory

• Ensure accurate trafficking, setup, targeting, and delivery

• Coordinate launches with Account Management and Revenue Operations

• Identify optimization opportunities

Platform Administration

Manage and maintain advertising technology platforms including:

• SpringServe

• Publica

• Xandr

• Indicue

• Elemental

• Additional ad serving, SSP, and monetization platforms as required

Responsibilities include:

• Platform configuration

• Inventory management

• User administration

• Yield optimization support

• Troubleshooting platform issues

• Feature implementation

Technical Integrations

Lead and oversee implementation of:

• VAST tag integrations

• Ad tag creation and validation

• Placement ID creation and management

• Prebid adapter integrations

• OpenRTB (oRTB) integrations

• SSP and DSP onboarding

• Header bidding integrations

• Supply source integrations

• Demand partner integrations

• API and endpoint coordination with Technical Operations

Revenue Operations Support

• Monitor programmatic performance 

• Identify supply/demand issues and implement corrective actions

• Analyze fill rates, win rates, and revenue trends

• Support supply path optimization initiatives

• Assist with demand onboarding and troubleshooting

• Work with Account Management on campaign optimization recommendations

Quality Assurance & Troubleshooting

• Perform end-to-end QA on new integrations

• Troubleshoot delivery, targeting, and integration issues

• Investigate discrepancies between platforms

• Resolve billing and reporting discrepancies

• Coordinate issue resolution across technical teams and external partners

Reporting & Documentation

• Maintain operational documentation and technical procedures

• Track operational KPIs

• Provide status updates to management

• Document recurring issues and process improvements

Qualifications

• • 2–4+ years of experience in digital advertising, programmatic advertising, or ad operations

  • Working knowledge of digital advertising operations and programmatic advertising

  • Understanding of Display, OLV, CTV, and CTV OOH ecosystems

  • Experience working with ad servers, SSPs, DSPs, or monetization platforms

  • Working knowledge of:

    1. VAST

    2. OpenRTB

    3. Header bidding

    4. Prebid

    5. SSP/DSP integrations

    6. Programmatic advertising workflows

  • Strong troubleshooting and analytical skills

  • Excellent organizational and time management abilities

  • Strong attention to detail and execution quality

  • Ability to manage multiple operational requests in a fast-paced environment

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We Offer

• A great and positive workplace

• Parking Subsidy

• Life and Medical Insurance

• Benefits and Discounts

• Growth opportunities

• All law benefits(Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)