Quality Assurance

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of the NRS Sales Departments who deal with our existing and potential customers. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing sales quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to have the best customer experience.

Responsibilities and Duties

• •    Responsibilities and Duties

  •  Provide Support to customers

  • Stay up to date with systems and products information, changes, and updates. (training and refreshers provided)

  • Support existing customers with questions about navigation through our website and application.

  • Address and answer questions in general.

  • Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationships.

  • Follow standard processes and procedures.

  • Understand the value of our products and the needs of our retailers and their profiles inside and out.

Qualifications

• • High School Diploma

  • Fluency in Spanish, and English 85% Minimum 

  • Microsoft Software proficiency

  • Customer Service Experience 

  • Good communication skills (written and spoken)

  • Job stability (at previous jobs)

  • Patient, helpful, empathetic, good listener & professional 

We Offer:

• Competitive salary

• Bonuses

• A great and positive workplace

• Parking Subsidy

• Life and Medical Insurance

• Benefits and Discounts

• Growth opportunities

• All law benefits(Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

• Work From Home (conditions apply)